Refund Policy

At BabaTap, we are committed to providing dependable, compassionate, and professional non-medical support services for seniors and their families. Customer satisfaction is important to us, and we strive to resolve any concerns fairly and promptly. This Refund Policy explains when refunds may be issued and how refund requests are handled.

1. General Policy

BabaTap provides scheduled, time-based non-medical services such as companionship, transportation, meal preparation, grocery assistance, check-in visits, hospital companionship, and other daily living support.

Because appointment times are reserved specifically for each customer, refunds are reviewed based on the circumstances of each booking rather than automatically issued.

2. Eligible Refunds

A full or partial refund may be approved when:

• BabaTap cancels the appointment and no suitable alternative appointment can be arranged.
• A BabaTap Pro does not arrive for the scheduled appointment without prior notice.
• The requested service cannot be provided due to an operational issue caused by BabaTap.
• A duplicate payment or billing error occurs.
• A payment was processed incorrectly due to a system error.

Approved refunds will be returned using the original payment method whenever possible.

3. Non-Refundable Situations

Refunds will generally not be provided when:

• The service has already been completed.
• The customer chooses to end the appointment early.
• The customer is unavailable at the scheduled appointment time.
• The customer provides an incorrect address or access information.
• The customer requests services outside the original booking during the appointment.
• Delays occur because the customer is not ready when the BabaTap Pro arrives.
• The appointment cannot proceed because of unsafe conditions at the service location.

4. Customer Satisfaction

If you are dissatisfied with your service, please contact BabaTap within 48 hours after your appointment.

Whenever appropriate, BabaTap may offer one of the following solutions:

• A complimentary follow-up visit.
• A partial refund.
• A service credit.
• Another reasonable resolution based on the circumstances.

Our goal is to resolve concerns fairly while maintaining high service standards.

5. Transportation Services

Transportation services are considered completed once the scheduled transportation has been provided.

Refunds are generally not available after transportation has been completed unless:

• BabaTap made a significant scheduling error.
• The transportation service could not be delivered due to BabaTap’s operational issue.
• An incorrect payment was processed.

Traffic delays, weather conditions, and circumstances beyond BabaTap’s reasonable control are not eligible for refunds.

6. Companionship Services

Companionship services are billed based on the reserved appointment time.

If the scheduled service has already begun, refunds are normally not available unless BabaTap determines that the service failed to meet reasonable service standards.

7. Customer Cancellations

Refund eligibility for customer cancellations is governed by BabaTap’s Cancellation & Rescheduling Policy.

If advance payment was collected, any eligible refund will be processed according to that policy.

8. Payment Errors

If you believe you have been charged incorrectly, please contact BabaTap as soon as possible.

After reviewing your booking and payment records, BabaTap will promptly correct any verified billing errors and process any applicable refund.

9. Refund Processing Time

Once a refund has been approved:

• Refunds are issued to the original payment method whenever possible.
• Processing typically begins within 5–10 business days.
• Banks and payment providers may require additional processing time before the funds appear in your account.

Processing times may vary depending on your financial institution.

10. Service Credits

In certain situations, BabaTap may issue a service credit instead of a monetary refund. Service credits may be applied toward future BabaTap services and may be subject to an expiration period communicated at the time of issuance.

11. Exceptional Circumstances

BabaTap understands that unexpected situations can occur. Refund requests involving medical emergencies, severe weather, natural disasters, or other extraordinary circumstances will be reviewed individually, and reasonable accommodations may be made where appropriate.

12. Right to Review Requests

All refund requests are reviewed individually. BabaTap reserves the right to request additional information before making a final decision. The outcome will depend on the booking details, communication history, payment records, and the circumstances surrounding the appointment.

13. Contact Us

If you have questions regarding this Refund Policy or wish to request a refund, please contact BabaTap Customer Support as soon as possible after your appointment.

By booking a service with BabaTap, you acknowledge that you have read and agree to this Refund Policy, as well as BabaTap’s Booking Policy, Cancellation & Rescheduling Policy, Privacy Policy, and Terms of Service.