Cancellation & Rescheduling Policy

At BabaTap, we understand that plans can change. We strive to provide flexible scheduling while respecting the time of our customers and BabaTap Pro partners. Because every appointment is reserved specifically for you, timely communication helps us serve all families more efficiently. Please review the following Cancellation & Rescheduling Policy before booking a service.

1. General Policy

This policy applies to all BabaTap services, including companionship, transportation, grocery assistance, meal preparation, hospital companionship, check-in visits, light household support, and other non-medical services provided by BabaTap Pro partners.

By booking a service with BabaTap, you agree to the terms outlined in this policy.

2. Cancellation by the Customer

Customers may cancel their appointment at any time.

• 24 hours or more before the scheduled appointment: Cancellation is free of charge.
• Less than 24 hours before the appointment: BabaTap reserves the right to apply reasonable cancellation charges for prepaid bookings or limit future booking privileges in cases of repeated late cancellations.
• Same-day cancellations: Availability for rescheduling cannot be guaranteed.

Advance notice allows BabaTap to offer the appointment to another customer and better support our BabaTap Pro partners.

3. Rescheduling

We understand that unexpected situations occur.

Customers may request to reschedule their appointment.

• Requests made 24 hours or more before the scheduled appointment will be accommodated whenever possible at no additional charge.
• Requests made less than 24 hours before the appointment will be accommodated based on BabaTap Pro availability.
• Rescheduling is not guaranteed, especially during weekends, holidays, or periods of high demand.

4. Cancellation by BabaTap

Occasionally, BabaTap may need to cancel or reschedule an appointment due to circumstances such as:

• BabaTap Pro illness
• Severe weather
• Road conditions
• Vehicle issues
• Unexpected operational requirements
• Safety concerns

If BabaTap cancels an appointment, we will contact you as soon as possible and offer:

• A new appointment time,
• Another available BabaTap Pro (where possible), or
• A full refund of any eligible prepaid amount.

5. No-Show Policy

A customer is considered a No-Show if:

• No one is present at the scheduled location.
• The BabaTap Pro cannot access the property because entry instructions were not provided.
• The customer cannot be reached after reasonable contact attempts.
• The customer refuses service after the BabaTap Pro has arrived.

Repeated no-shows may result in future booking restrictions.

6. Late Arrivals

If you expect to be late, please notify BabaTap as soon as possible.

If a customer is significantly delayed, the appointment may need to be shortened or rescheduled to avoid affecting other scheduled customers.

If a BabaTap Pro is delayed, we will notify you promptly and make every reasonable effort to complete the appointment or arrange an alternative time.

7. Transportation Services

For transportation appointments, customers should be ready at the agreed pickup location at the scheduled time.

If the customer is not ready after a reasonable waiting period, the appointment may be considered a no-show or may require rescheduling depending on the circumstances.

8. Access Requirements

Customers are responsible for providing accurate access information, including:

• Apartment or unit number
• Buzz code
• Gate access
• Hospital room number
• Retirement residence check-in procedures
• Parking instructions

Failure to provide correct information may delay or prevent the service from being completed.

9. Emergency Situations

BabaTap understands that genuine emergencies can happen.

Medical emergencies, severe weather, natural disasters, family emergencies, or other exceptional circumstances will be reviewed individually. BabaTap may waive cancellation restrictions at its sole discretion.

10. Group Bookings

If multiple seniors are included in the same booking and only part of the booking is cancelled or rescheduled, BabaTap will review the schedule and pricing based on the remaining services and appointment duration.

11. Recurring Bookings

Customers with recurring appointments may cancel or reschedule individual visits without affecting future scheduled appointments, provided sufficient notice is given.

Repeated last-minute cancellations may require BabaTap to modify or discontinue recurring scheduling.

12. Refunds After Cancellation

If advance payment has been collected, any eligible refund will be processed according to BabaTap’s Refund Policy.

Refund eligibility depends on:

• The cancellation notice provided.
• Whether the service has already started.
• The circumstances surrounding the cancellation.

13. Communication

Cancellation or rescheduling requests should be submitted as early as possible through BabaTap’s available communication channels, including:

• Email
• SMS
• Phone
• Online booking system (where available)

A cancellation or rescheduling request is considered received only after BabaTap acknowledges the request.

14. Right to Modify Appointments

To maintain service quality and efficient scheduling, BabaTap reserves the right to:

• Adjust appointment times.
• Reassign a BabaTap Pro partner.
• Combine nearby appointments.
• Reschedule appointments when necessary due to operational requirements.

Whenever possible, customers will receive advance notice of any changes.

15. Acceptance of This Policy

By booking a service with BabaTap, you acknowledge that you have read and agree to this Cancellation & Rescheduling Policy, together with BabaTap’s Booking Policy, Refund Policy, Privacy Policy, and Terms of Service. BabaTap aims to provide compassionate, reliable, and flexible support while balancing the needs of customers, families, and BabaTap Pro partners across Canada.