BabaTap App Privacy Policy

Last Updated: September 7, 2026

BabaTap respects the privacy of seniors, family members, BabaTap Pro members, and other individuals who use the BabaTap mobile application, website, and related services. This Privacy Policy explains how BabaTap collects, uses, stores, shares, and protects personal information when you access or use the BabaTap App or interact with services provided through the BabaTap platform.

BabaTap primarily connects seniors and families with non-medical home care and senior companion care services. Depending on availability and location, services may include companion support, senior check-in visits, transportation and errands, grocery assistance, light home support, meal preparation, technology assistance, hospital or appointment companionship, and other everyday non-medical support services.

By using the BabaTap App, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, BabaTap will request that consent before collecting or using personal information for the relevant purpose.

1. Information We Collect

BabaTap may collect personal information when you create an account, request or receive a service, become a BabaTap Pro member, communicate with BabaTap, make a payment, submit feedback, or otherwise use the BabaTap App.

Account information may include your name, email address, telephone number, account credentials, preferred language, city, province, state, country, and other information necessary to create and manage your account.

When a service is booked, BabaTap may collect information about the person making the booking as well as the senior or other individual receiving the service. This information may include the recipient’s name, telephone number, service address, apartment or unit information, service instructions, preferred date and time, requested service, accessibility information voluntarily provided for the service, emergency or family contact information, and other details necessary to coordinate the requested support.

Because family members may arrange services for aging parents or other loved ones, the account holder and service recipient may be different people. If you provide personal information about another person, you represent that you are authorized to provide that information or otherwise have an appropriate legal basis to do so.

BabaTap Pro members may be asked to provide additional information, including their name, contact information, photograph, service areas, languages, availability, experience, qualifications where applicable, training information, verification status, transportation information when relevant to services, and other information necessary to evaluate and manage participation in the BabaTap Pro network.

2. Booking and Service Information

When you use BabaTap to request a service, we may collect information relating to the booking, including the service category, requested date and time, service location, booking status, assigned BabaTap Pro, service duration, special instructions, payment status, service history, and communications relating to the booking.

This information is used to coordinate services, identify suitable BabaTap Pro members, communicate with families and service recipients, provide customer support, maintain service records, process payments, and improve the BabaTap experience.

BabaTap asks users to provide only information that is reasonably necessary for the requested non-medical service.

3. Location Information

BabaTap may use location information to determine service availability, identify BabaTap Pro members who serve a particular area, calculate distances, support matching, assist with transportation-related services, and improve the booking experience.

Depending on the features enabled in the App and the permissions you grant on your device, location information may include an address entered manually, an approximate location, or device-based location information.

If BabaTap requests access to your device location, your mobile operating system will provide you with an opportunity to grant or deny that permission. You can generally change location permissions through your device settings.

BabaTap will not represent that it continuously tracks a user’s precise location unless such a feature is actually implemented and the appropriate notice and permission have been provided.

4. Information About Seniors and Family Members

BabaTap is designed so that family members can arrange services for seniors who may not personally use the App. As a result, BabaTap may process personal information relating to a senior who is different from the registered account holder.

This information may include the senior’s name, service address, contact information, preferred language, service preferences, mobility or accessibility information relevant to the requested service, appointment or transportation details, and instructions supplied by the family.

BabaTap uses this information to coordinate and provide the requested service and should not be used as a substitute for professional medical records or clinical care management.

Users should avoid submitting medical information that is not necessary for BabaTap to provide the requested non-medical service.

5. Non-Medical Nature of BabaTap Services

BabaTap primarily provides access to non-medical home care and senior companion care services.

BabaTap services are not intended to replace physicians, nurses, emergency responders, licensed healthcare professionals, or regulated medical home-care services. BabaTap Pro members should not be considered healthcare professionals merely because they participate in the BabaTap network.

Information entered into the BabaTap App is not intended to constitute a medical record unless BabaTap expressly indicates otherwise for a particular regulated service.

The BabaTap App should not be used for medical emergencies. If you believe that you or another person is experiencing an emergency, contact the appropriate local emergency service immediately.

6. How We Use Personal Information

BabaTap may use personal information to operate and improve the BabaTap App and related services, including to create and manage accounts, process service requests, coordinate bookings, match customers with BabaTap Pro members, determine service availability, communicate booking updates, provide notifications and reminders, facilitate customer support, maintain service history, process payments, prevent misuse or fraud, maintain platform security, and comply with applicable legal requirements.

Information may also be used to improve matching and personalization based on factors such as location, language, availability, requested service, preferences, service history, and other relevant attributes.

Where permitted by applicable law and based on the appropriate consent or other legal basis, BabaTap may send users information about new services, platform features, care programs, promotions, or other BabaTap offerings. Users may unsubscribe from promotional electronic communications through the method provided in those communications.

Operational communications relating to an account, security, active booking, payment, or requested service may still be sent when necessary to provide the service.

7. Matching with BabaTap Pro Members

One of the functions of the BabaTap App is to connect seniors and families with BabaTap Pro members.

To facilitate a booking, BabaTap may share information necessary for a BabaTap Pro member to evaluate, accept, prepare for, or perform the requested service. Depending on the service, this may include the service recipient’s first name or other identifying information, service location, scheduled time, requested service, relevant instructions, communication information, and other information reasonably necessary to complete the booking.

BabaTap seeks to limit information shared with participants to what is reasonably necessary for the service and operation of the platform.

Information from BabaTap Pro profiles may similarly be presented to customers or family members when relevant to a booking or matching decision.

8. Payments

The BabaTap App may allow customers to pay for services electronically.

Payment processing may be performed by third-party payment processors. When a third-party payment processor handles a transaction, payment card or banking information may be collected and processed directly by that provider according to its own privacy and security practices.

BabaTap may receive transaction-related information such as payment status, transaction identifiers, amount, date, refunds, or limited payment-method information necessary to maintain transaction records.

BabaTap does not claim to store complete credit card information unless the platform actually does so.

9. Notifications and Communications

BabaTap may communicate with users through email, SMS, push notifications, telephone, or in-app notifications depending on the contact information provided, the services requested, user preferences, and permissions granted.

These communications may include booking confirmations, reminders, schedule changes, BabaTap Pro assignment information, service-status updates, payment information, customer-support communications, security notices, and other operational messages.

Push notifications can generally be disabled through your mobile device settings, although disabling them may reduce your ability to receive timely service updates.

10. Device and Technical Information

When you use the BabaTap App, certain technical information may be collected automatically.

Depending on the technology used in the App, this may include device type, operating system, App version, IP address, language settings, crash information, diagnostic information, login activity, timestamps, and information about interactions with the App.

BabaTap may use this information to maintain security, diagnose technical problems, understand App performance, prevent misuse, and improve functionality.

11. Cookies and Similar Technologies

BabaTap websites and web-based components of the App may use cookies or similar technologies to maintain sessions, remember preferences, understand website performance, improve security, and provide functionality.

Where required by applicable law, BabaTap will provide appropriate information or choices regarding non-essential cookies and similar tracking technologies.

12. How We Share Information

BabaTap does not sell personal information merely because an individual uses the BabaTap App.

Personal information may be shared with BabaTap Pro members when necessary to coordinate or perform a requested service, as described in this Privacy Policy.

Information may also be shared with service providers that help BabaTap operate its technology and business, such as hosting providers, cloud infrastructure providers, communications services, payment processors, analytics providers, security providers, customer-support systems, mapping or location providers, and other technology partners.

These providers may process information on BabaTap’s behalf or according to their own applicable terms and privacy obligations, depending on the nature of the service.

BabaTap may also disclose information where reasonably necessary to comply with applicable law, legal process, regulatory requirements, enforce agreements, investigate suspected fraud or misuse, protect the security of the platform, or protect the rights and safety of BabaTap, users, seniors, BabaTap Pro members, or others.

If BabaTap is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable privacy laws.

13. We Do Not Sell Personal Information

BabaTap does not intend to sell personal information to data brokers or unrelated third parties in exchange for monetary consideration.

If BabaTap’s practices change in a manner that constitutes a sale or sharing of personal information under an applicable privacy law, this Privacy Policy and any required privacy choices will be updated accordingly.

14. Data Retention

BabaTap retains personal information for as long as reasonably necessary to provide services, maintain accounts and transaction records, address disputes, support safety and security, meet contractual requirements, and comply with applicable legal, tax, accounting, and regulatory obligations.

Different categories of information may be retained for different periods.

When information is no longer reasonably required, BabaTap may delete, anonymize, or otherwise securely dispose of it in accordance with applicable requirements and operational needs.

15. Account and Data Deletion

Users may request deletion of their BabaTap account and associated personal information, subject to information that BabaTap is required or permitted to retain for legal, security, fraud-prevention, transaction, dispute-resolution, or other legitimate purposes.

Where account deletion is available directly through the BabaTap App, users can follow the instructions provided within the account or settings section.

BabaTap may also provide an account-deletion request page through its website.

Deleting an account may result in the loss of access to booking history, preferences, saved information, and other account-related features.

Certain booking, payment, tax, fraud-prevention, or legal records may need to be retained after account deletion where permitted or required by law.

16. Data Security

BabaTap uses reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

No internet service, mobile application, database, or electronic transmission can be guaranteed to be completely secure. Users should protect their account credentials, use appropriate device security, and notify BabaTap if they believe their account has been compromised.

17. International and Cross-Border Processing

BabaTap may operate in more than one country and may use technology or service providers located outside the province, state, or country where a user lives.

As a result, personal information may be processed or stored in other jurisdictions and may be subject to the laws of those jurisdictions.

Where required, BabaTap will take appropriate measures regarding international or cross-border transfers of personal information.

18. Children’s Privacy

BabaTap is designed primarily for adults arranging or receiving senior-support services and for eligible adults participating as BabaTap Pro members.

The BabaTap App is not intended to be independently used by children to create accounts or arrange services unless BabaTap expressly provides a feature designed for that purpose and obtains any consent required by applicable law.

If BabaTap learns that personal information from a child has been collected in circumstances that do not comply with applicable requirements, BabaTap may take reasonable steps to delete or otherwise appropriately handle that information.

19. Privacy Rights and Choices

Depending on where you live, applicable privacy laws may provide rights relating to your personal information. These may include the right to request access to personal information, request correction of inaccurate information, request deletion in certain circumstances, withdraw consent where processing is based on consent, object to or restrict certain processing, or receive information about how personal information is handled.

These rights are not absolute and may be subject to legal exceptions.

BabaTap may need to verify your identity before completing certain privacy requests in order to protect your information from unauthorized access or deletion.

20. Canadian Users

For users in Canada, BabaTap handles personal information in accordance with applicable Canadian privacy requirements, including federal or provincial privacy laws where they apply to BabaTap’s activities.

BabaTap’s privacy practices are based on principles that include accountability, identifying appropriate purposes for collection, limiting collection and use, protecting information, maintaining accuracy where appropriate, and providing individuals with reasonable access and choices regarding their personal information.

21. United States Users

Users located in the United States may have additional privacy rights depending on their state of residence.

Where applicable state privacy legislation provides additional access, correction, deletion, opt-out, or other rights, BabaTap will process eligible requests in accordance with the applicable requirements.

BabaTap will update its privacy practices as its U.S. operations and applicable legal obligations develop.

22. Third-Party Services and Links

The BabaTap App may contain links to external websites, payment services, maps, communication platforms, or other third-party services.

BabaTap is not responsible for the privacy practices of independent third parties. Users should review the privacy policies of those services before providing personal information to them.

23. Changes to This Privacy Policy

BabaTap may update this Privacy Policy as the App develops, new features are introduced, service areas expand, technology changes, or legal requirements evolve.

When material changes are made, BabaTap may provide notice through the App, website, email, or another appropriate method.

The date displayed at the beginning of this Privacy Policy indicates when the policy was most recently updated.

Continued use of the BabaTap App after an updated policy becomes effective will be handled in accordance with applicable law and does not replace consent where separate consent is legally required.

24. Contact BabaTap

Questions, concerns, or requests regarding this Privacy Policy or BabaTap’s handling of personal information can be submitted through BabaTap’s official customer-support or privacy contact channels.

BabaTap
Website: https://babatap.com
Privacy Policy: https://babatap.com/app-privacy-policy/

Users requesting access, correction, or deletion of personal information should provide sufficient information for BabaTap to identify the relevant account and verify the request.