Booking Policy

At BabaTap, our mission is to make non-medical senior support simple, reliable, and accessible for older adults and their families. Whether you are booking companionship, transportation, meal preparation, grocery assistance, or other everyday support services, we are committed to providing a professional experience from booking to service completion. Please read the following Booking Policy before submitting your reservation.

1. Our Services

BabaTap provides non-medical support services for seniors and adults who need assistance with everyday living. Services may include companionship, transportation, grocery shopping, meal preparation, check-in visits, hospital companionship, light household assistance, and other daily living support depending on local availability.

BabaTap does not provide medical care, nursing services, personal hygiene assistance, medication administration, or emergency medical transportation.

2. Booking Requirements

To ensure the best availability, we recommend booking your appointment at least 24 hours in advance. Same-day bookings may be accepted depending on BabaTap Pro availability in your city.

When making a booking, please provide accurate information including:

• Full name
• Contact phone number
• Email address
• Service address
• Preferred appointment date and time
• Requested service
• Any important notes regarding mobility, parking, access instructions, or special circumstances

Incomplete or inaccurate information may delay confirmation or require rescheduling.

3. Booking Confirmation

Submitting a booking request does not automatically guarantee an appointment.

A booking becomes confirmed only after:

• A BabaTap Pro has accepted the appointment.
• BabaTap confirms availability by email or SMS.
• Any required payment or verification has been completed, where applicable.

In some situations, BabaTap may suggest an alternative appointment time if your requested schedule is unavailable.

4. Assigned BabaTap Pro

BabaTap carefully matches customers with a nearby BabaTap Pro whenever possible.

For operational reasons, BabaTap reserves the right to:

• Assign a different BabaTap Pro.
• Change the assigned BabaTap Pro before the appointment.
• Adjust appointment times when necessary.

These changes are made to ensure reliable service and the best customer experience.

5. Service Areas

BabaTap currently serves selected cities across Canada.

Availability depends on the location of local BabaTap Pro partners.

For addresses outside our standard service area, additional travel fees or alternative appointment times may apply. Any additional charges will be communicated before your appointment is confirmed.

6. Pricing

Service prices are displayed during the booking process.

Your total may include:

• Service fee
• Travel fee (if applicable)
• Parking fee (if applicable)
• Applicable taxes

Any optional services or additional time requested during the appointment may result in additional charges.

7. Payment

Payment methods may vary depending on your country or booking type.

BabaTap may request payment before, during, or after the appointment depending on the service, location, or customer history. Some bookings may require advance payment before confirmation.

8. Access Requirements

Please ensure your BabaTap Pro can safely access the appointment location.

For apartments, condominiums, retirement residences, hospitals, or assisted living communities, please provide:

• Unit or room number
• Buzz code
• Reception instructions
• Parking information
• Visitor registration requirements

If your BabaTap Pro cannot gain access, the appointment may need to be shortened or rescheduled.

9. Safe Service Environment

Customers are responsible for providing a safe, respectful, and appropriate environment.

BabaTap reserves the right to refuse, pause, or end a service if:

• The environment is unsafe.
• Aggressive or abusive behavior occurs.
• Illegal activities are present.
• The requested service falls outside BabaTap’s non-medical scope.

10. Health Information

Please inform BabaTap before your appointment if the customer:

• Uses a walker or wheelchair.
• Has limited mobility.
• Has hearing or communication challenges.
• Lives with memory-related conditions.
• Requires additional appointment time.

Providing this information helps us assign the most suitable BabaTap Pro and prepare for the visit.

11. Transportation Services

Customers using transportation services should be ready at the scheduled pickup time.

BabaTap provides non-emergency transportation only.

Customers must be able to safely enter and exit the vehicle independently or have assistance arranged if required.

BabaTap does not provide ambulance services or emergency transportation.

12. Companionship Services

Companionship services are intended to provide social interaction, emotional support, conversation, accompaniment during outings, and assistance with everyday activities.

BabaTap Pro partners do not perform medical procedures or make healthcare decisions on behalf of customers.

13. Multiple Clients

If services are requested for more than one person during the same visit, please include:

• Number of clients
• Requested services for each person
• Estimated service duration

Additional BabaTap Pro partners or extended appointment times may be required.

14. Communication

Booking updates will normally be sent by:

• Email
• SMS
• Phone call (when necessary)

Please ensure your contact information remains accurate so we can reach you regarding appointment updates.

15. Changes to Appointments

If BabaTap needs to change your appointment because of weather, traffic, illness, or unexpected operational circumstances, we will contact you as soon as possible and work with you to arrange another suitable appointment at no additional charge whenever possible.

16. Right to Refuse Service

BabaTap reserves the right to refuse or cancel bookings when:

• Service is requested outside our operating area.
• Required information is missing.
• Safety concerns exist.
• The requested service is outside BabaTap’s scope.
• Fraudulent or misleading information is provided.

17. Acceptance of This Policy

By submitting a booking through BabaTap, you acknowledge that you have read and agree to this Booking Policy, as well as BabaTap’s Cancellation & Rescheduling Policy, Refund Policy, Privacy Policy, and Terms of Service.